Contact

Nanonation, Inc.

301 S. 13th St. # 700 Lincoln, NE 68508

TEL 402 | 323 | 6266

TOLL 800 | 430 | 4670

FAX 402 | 323 | 6268

Employment Opportunities

Technical Support

Nanonation is expanding their Macintosh Technical Support team and has an immediate opening for a professional self starter.

Primary activities and responsibilities of Nanonation’s Technical Support Engineer position would involve providing Macintosh software and systems support for new and current customer installations. The responsibilities also involve thorough Quality Assurance testing and necessary configuration refinement of custom developed interactive kiosk or digital signage solutions for Nanonation customers.

Responsibilities include:

  • Providing Macintosh support to Nanonation's customers via phone and email
  • Replicating, testing and reporting bugs as reported by customers and through Q/A testing process
  • Documenting all customer issues and related solutions
  • Identifying product areas which cause the most support issues, and working with the development team to address them accordingly
  • Thorough Q/A testing and necessary configuration refinement of software updates to existing customer interactive kiosk or digital signage solutions
  • Full systems integration testing and refinement for interactive kiosk and digital signage implementations
  • Testing and refinement activities can involve various interactive device technologies (i.e. card readers, scanners, thermal printers, motion sensors, etc.)
  • Manage technical relationships with customers regarding questions, defects, and enhancements, as well as operating system and application updates
  • Support field personnel with the installation and configuration of Nanonation's technology solutions; documenting and recording customer implementations
  • Make technical product improvement recommendations related to ease of implementation and ways to decrease common questions and issues

Requirements:

  • Extensive experience with Macintosh OS setup, configuration and troubleshooting. Windows XP experience a plus
  • Exceptional communication skills as primary communication with clients will be via email and phone
  • Ability to convey ideas clearly and effectively
  • Good diagnosis skills with proven ability to solve problems efficiently and effectively
  • Solving difficult remote customer technical problems involves asking series of questions using “process of elimination” technique to determine cause and resolution
  • Ability to analyze problem and deduce the right questions to ask leading to problem identification and resolution
  • Ability to handle simultaneous tasks
  • Ability to diagnose common network problems in production environments
  • Ability to work independently and as part of a team
  • Passion for customer service and success

Please to us and feel free to call, 402•323•6266, if you have any more questions.